Terms and Conditions

Please see below for Terms and Conditions for your theme park or family attraction break. These can by viewed by clicking on the name of the theme park or attraction from the list below.

Alton Towers Resort

Terms:
We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention. These booking conditions form the basis of your contract with Holiday Extras Limited (t/as Holiday Extras). Holiday Extras Limited operate Play and Stay Alton Towers Resort Breaks on behalf of The Alton Towers Resort. The web site addresses www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Alton Towers Resort entrance tickets. In these booking conditions "We", "us" and "our" means Holiday Extras Limited. "You" and "your" means all persons named on the booking, including anyone added or substituted at a later date. Once your hotel package for The Alton Towers Resort has been confirmed by us we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992.

Please note: We will not accept responsibility for any matter that you are aware of and do not bring to the attention of the hotel or Park during your break, thereby giving them an opportunity to rectify the issue.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.
All bookings must be made online via the website named above, via our Call Centre or through one of our authorised travel agents. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide your confirmation by email.
At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.
We will email you a voucher which will serve as proof of payment for both the hotel and Alton Towers. You will need to exchange this confirmation email at the Groups Desk, located at the main entrance at Alton Towers to receive your entrance tickets, please take the confirmation email with you. This voucher cannot be re-sold under any circumstances. To redeem your entrance tickets at the park you will be asked for photographic identification and/or the original credit or debit card used to make the purchase of your Short Break.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. Tickets must be used on consecutive days but must also be used on either the day before or the day after the overnight stay in a hotel. 3-day tickets can only be purchased with a minimum of a 2-night stay. Car parking at Alton Towers is charged at £6 per vehicle, per day in the standard car park.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards. All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

Your contract: A binding contract between us comes into existence when we or our Call Centre Consultant / your travel agent gives you your booking reference. We will try to solve any disagreements quickly and efficiently. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland or the Republic of Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales or the Republic of Ireland. If proceedings are brought in Scotland or Northern Ireland or the Republic of Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland/ the Republic of Ireland as applicable (but if you do not so choose, English law will apply).

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3. The cost of your break: Holiday Extras is committed to providing the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your chosen package will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. All prices are for pre-booking and include VAT at the current rate of 20%.

4. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras. Any alteration requested within 24 hours of the date of ticket entrance to the Alton Towers Resort or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 5.

5. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras. No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to the Alton Towers Resort or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations. n Charges Waiver.

6. Changes and cancellations by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure:

a change of accommodation to that of a lower official classification or standard
a change of accommodation area.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative Alton Towers Resort break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. If we have to notify you of a significant change or cancel before departure, we will, as a minimum, where compensation is due pay you £20 per adult depending on the compensation payments depending on the circumstances and when the significant change or cancellation is notified to you, subject to the following exceptions: Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

7. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 8 (1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Our liability to you
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure' as defined in clause 7. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our websites and we have not agreed to arrange them.
(3) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".

9. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

10. Your responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. British Citizens do not require a passport or visa for the Alton Towers hotel package we offer. Irish citizens require a full Irish passport to enter the UK. A full Irish passport takes at least 5 weeks to obtain. If you or any member of your party is not a British Citizen or passport holder and are travelling from outside the UK please check passport and visa requirements with the Embassy or Consulate of the UK and any other countries through which you are intending to travel. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK as a result of failure to carry correct documentation.

11. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

12. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

13. If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

14. Financial security: For hotel packages with the Alton Towers Resort entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

15. Call monitoring and recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

16. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. The Alton Towers Resort is well signed from the M1 and M6, basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date road map.

17. Overnight parking: Parking for the night of your stay at the hotel is included in the price as and where indicated, otherwise a parking charge is payable directly to the hotel. Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated.

18. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature and websites are Holiday Extras own ratings and are based on the following:
Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.
If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider: Feedback we have received from our customers.
Feedback from our own regular visits to the hotels, both on business & as customers.

19. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless otherwise stated).

20. Breakfast: Is included unless otherwise stated. Where included, please check the earliest time it is available.

21. Leisure facilities: May be charged for and certain restrictions may apply, for example children may not be permitted to use some or all facilities and some facilities may incur an extra charge.

22. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

23. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

24. The Alton Towers Resort park conditions: Theme park tickets: Height and all other ride restrictions still apply. Guests are admitted to the park subject to the park regulations which are displayed at the main entrance to the park, a copy of which is available on request. The Alton Towers Resort reserves the right to alter or change the programme of rides and attractions if at any time it is deemed necessary to do so. Tickets are not transferable and accordingly may not be sold or passed to any third party. All persons entering the park must have a valid entrance ticket which must be retained during your visit. A child is aged between four and 11 years inclusive. A young adult is 12–15 years and adults are 16 years and over. Infants under four enter Alton Towers free of charge.
Please note open dated tickets are not valid for events. Alton Towers reserves the right to transfer tickets to another date at any time or offer an alternative ride in case of ride breakdown.
Please be aware you will need to provide your voucher at Alton Towers Resort on arrival as proof of ticket purchase. Tickets are not valid for concert entry.

Water Park Terms & Conditions: The Waterpark operates a strict adult to child regulation to comply with health and safety standards:
1 person over the age of 16 : 1 child (4 years and under)
1 person over the age of 16 : 2 children (ages 5 - 9 years)
For the purpose of the adult to child ratio, an adult is regarded as a responsible adult over the age of 16. The responsible adult must accompany the children into the water. Entry may be refused if the policies are not met.
Height restrictions apply of 1.1m on all slides and flumes except Little Leak.

*Prices and availability may change daily. The product prices and availability you first saw may not be the same on your return to the site. We recommend that you pre-book now to guarantee the best price.



All information and prices are correct at time of going to press and are subject to change without warning.



Holiday Extras Limited, Newingreen, Hythe, Kent, CT21 4JF
Contact us on:
0800 804 7366

Blackpool Tower

Terms: Holiday Extras Limited, Booking Conditions for Blackpool Tower hotel packages: We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.
These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Blackpool Tower, The Big Ticket entrance.
Once your hotel package for Blackpool Tower has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.
All bookings must be made on line via the website (www.play-and-stay.co.uk) or via our Call Centre. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.
For all bookings your email voucher will serve as proof of payment for both the hotel and Blackpool Tower. You will need to exchange this confirmation email at the main admissions desk at Blackpool Tower. You can use the Big Ticket at any of the seven attractions within Blackpool Tower, but it must be picked up from the Blackpool Tower desk itself as this is where they are kept. To receive your entrance tickets, please take the confirmation email with you. You have up to 90 days after the first day of entry to use your vouchers. Attractions can only be visited once.
Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards.

3. Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

4. The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
A total price of your chosen break will be given before you confirm your booking which you may accept or not.
All prices are for pre-booking and include VAT at the current rate of 20%.

5. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.
Any alteration requested within 24 hours of the date of ticket entrance to Blackpool Tower or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.
No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to Blackpool Tower or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

7. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on web sites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.
Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure;
  • a change of accommodation to that of a lower official classification or standard
  • - a change of accommodation area
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or;
(b) purchasing an alternative Blackpool Tower break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more;
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions:
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you:
  1. We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about ?fault? above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
  2. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
    - the fault of the person(s) affected or any member(s) of their party or
    - the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
    - an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
    - the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
    In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
    We cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
    Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.
  3. The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
    Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  4. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
10. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.

12. Conditions of suppliers: Independent suppliers provide Many of the services that make up your break. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. If you or any member of your party has any medical problem or disability that may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Financial security: For hotel packages with Blackpool Pool Tower, The Big Ticket entrance, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

17. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. The postcode for Blackpool Tower is FY1 4BJ. Follow the M6 to J32 and take the M55 to J4. Then follow the brown signs for 'Town Centre Attraction'.

18. Overnight parking: Parking for the night of your stay at the hotel is not included in the price, unless otherwise stated.

19. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:
  • Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars
  • f a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider:
  • Feedback we have received from our customers.
  • Feedback from our own regular visits to the hotels, both on business & as customers.


20. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless other wise stated).

21. Breakfast: Is included unless otherwise stated. If included, please check the earliest time it is available.

22. Leisure facilities: May be charged for and admission restricted for children.

23. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

24. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

Contact us regarding Blackpool Tower Breaks packages on Email at: admin-play-and-stay@holidayextras.com.

Telephone: 0800 9555 980

Cadbury's Offer Blackpool Tower

Terms: Holiday Extras Limited, Booking Conditions for Blackpool Tower hotel packages: We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.
These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Blackpool Tower, The Big Ticket entrance.
Once your hotel package for Blackpool Tower has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.
All bookings must be made on line via the website (www.play-and-stay.co.uk) or via our Call Centre. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.
For all bookings your email voucher will serve as proof of payment for both the hotel and Blackpool Tower. You will need to exchange this confirmation email at the main admissions desk at Blackpool Tower. You can use the Big Ticket at any of the seven attractions within Blackpool Tower, but it must be picked up from the Blackpool Tower desk itself as this is where they are kept. To receive your entrance tickets, please take the confirmation email with you. You have up to 90 days after the first day of entry to use your vouchers. Attractions can only be visited once.
Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards.

3. Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

4. The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
A total price of your chosen break will be given before you confirm your booking which you may accept or not.
All prices are for pre-booking and include VAT at the current rate of 20%.

5. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.
Any alteration requested within 24 hours of the date of ticket entrance to Blackpool Tower or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.
No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to Blackpool Tower or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

7. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on web sites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.
Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure;
  • a change of accommodation to that of a lower official classification or standard
  • - a change of accommodation area
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or;
(b) purchasing an alternative Blackpool Tower break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more;
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions:
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you:
  1. We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about ?fault? above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
  2. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
    - the fault of the person(s) affected or any member(s) of their party or
    - the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
    - an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
    - the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
    In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
    We cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
    Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.
  3. The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
    Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  4. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
10. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.

12. Conditions of suppliers: Independent suppliers provide Many of the services that make up your break. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. If you or any member of your party has any medical problem or disability that may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Financial security: For hotel packages with Blackpool Pool Tower, The Big Ticket entrance, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

17. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. The postcode for Blackpool Tower is FY1 4BJ. Follow the M6 to J32 and take the M55 to J4. Then follow the brown signs for 'Town Centre Attraction'.

18. Overnight parking: Parking for the night of your stay at the hotel is not included in the price, unless otherwise stated.

19. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:
  • Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars
  • f a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider:
  • Feedback we have received from our customers.
  • Feedback from our own regular visits to the hotels, both on business & as customers.


20. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless other wise stated).

21. Breakfast: Is included unless otherwise stated. If included, please check the earliest time it is available.

22. Leisure facilities: May be charged for and admission restricted for children.

23. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

24. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

Contact us regarding Blackpool Tower Breaks packages on Email at: admin-play-and-stay@holidayextras.com.

Telephone: 0800 9555 980

Chessington World of Adventures Resort

Terms:
We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Chessington entrance tickets.

Once your hotel package for Chessington has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.

All bookings must be made on line via the website (www.play-and-stay.co.uk) or via our Call Centre. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.

For bookings we will email you a voucher which will serve as proof of payment for both the hotel and Chessington tickets. You will need to exchange this confirmation email at the Groups Desk, located at the main entrance at Chessington to receive your entrance tickets, please take the confirmation email with you.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

3. Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

4. The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your chosen break will be given before you confirm your booking which you may accept or not.

All prices are for pre-booking and include VAT at the current rate of 20%.

5. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.

Any alteration requested within 24 hours of the date of ticket entrance to Chessington or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.

No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to Chessington or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

7. Changes and cancellation by us:

Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Significant changes include the following changes when made before departure:

- a change of accommodation to that of a lower official classification or standard
- a change of accommodation area
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or

(b) purchasing an alternative Theme park break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per adult) where appropriate, subject to the following exceptions:

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you (1) We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about fault above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

- the fault of the person(s) affected or any member(s) of their party or
- the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
- an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
- the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.

(3) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

10. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.

12. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Financial security: For hotel packages with Theme park entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

17. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. Basic directions are provided on your email voucher. Directions should be used in conjunction with an up to date road map.

18. Overnight parking: Parking for the night of your stay at the hotel is included in the price, unless otherwise stated. Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated. Car Parking at Chessington World of Adventures Resort is Charged at £2 per vehicle, per day.

19. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:

- Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.

- If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.

In both of the above cases, when giving our rating we also consider:

- Feedback we have received from our customers.

- Feedback from our own regular visits to the hotels, both on business & as customers.

20. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless otherwise stated).

21. Breakfast: Not included unless otherwise stated. If included, please check the earliest time it is available.

22. Leisure facilities: May be charged for and admission restricted for children.

23. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

24. Pre-authoriation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

25. Merlin's Park Conditions

Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients.

Guests are admitted to the attraction subject to the regulations that are displayed at the main entrance

All prices on all days are subject to change without prior notice.

Whilst the attractions will endeavour to open as many rides and attractions as possible, we reserve the right to alter or change the programme of rides and attractions if necessary.

All information and prices are correct at time of going to press and are subject to change without warning.

Holiday Extras Limited, Newingreen, Hythe, Kent, CT21 4JF
Contact us on:
0800 955 5980

LEGOLAND Windsor

Terms:
We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with LEGOLAND Windsor Resort entrance tickets.

Once your hotel package for LEGOLAND Windsor Resort has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.

All bookings must be made online via the websites named above, via our Call Centre or through one of our authorised travel agents. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.

For bookings we will email you a voucher which will serve as proof of payment for both the hotel and the LEGOLAND Windsor Resort. You will need to exchange this confirmation email at the Groups Desk, located at the main entrance at LEGOLAND Windsor to receive your entrance tickets, please take the confirmation email with you.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards. All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

3. Your contract: A binding contract between us comes into existence when we or our Call Centre Consultant / your travel agent gives you your booking reference. We will try to solve any disagreements quickly and efficiently. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland or the Republic of Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales or the Republic of Ireland. If proceedings are brought in Scotland or Northern Ireland or the Republic of Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland/ the Republic of Ireland as applicable (but if you do not so choose, English law will apply).

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

4. The cost of your break: Holiday Extras is committed to providing the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up or down. The price of your chosen package will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your chosen break will be given before you confirm your booking which you may accept or not.

All prices are for pre-booking and include VAT at the current rate of 20%.

5. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.

Any alteration requested within 24 hours of the date of ticket entrance to LEGOLAND Windsor or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.

No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to the LEGOLAND Windsor Resort or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

7. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure;

- a change of accommodation to that of a lower official classification or standard
- a change of accommodation area

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative Theme park break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per adult) where appropriate, subject to the following exceptions:

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you

(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - 'force majeure' as defined in clause 8.
In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(6) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred".

(7) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

10. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.

It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. British Citizens do not require a passport or visa for the LEGOLAND Windsor Hotel Package we offer. Irish citizens require a full Irish passport to enter the UK. A full Irish passport takes at least 5 weeks to obtain. If you or any member of your party is not a British Citizen or passport holder and are travelling from outside the UK please check passport and visa requirements with the Embassy or Consulate of the UK and any other countries through which you are intending to travel. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK as a result of failure to carry correct documentation.

12. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Financial security: For hotel packages with Theme park entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

17. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. LEGOLAND is well signed from the M4 and M3, basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date road map.

18. Overnight parking: Parking for the night of your stay at the hotel is included in the price, unless otherwise stated. Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated. Car Parking at LEGOLAND Windsor is charged at £4 per vehicle, per day.

19. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:

- Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.
- If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider:
- Feedback we have received from our customers.
- Feedback from our own regular visits to the hotels, both on business & as customers.

20. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless other wise stated).

21. Breakfast: Is not included unless otherwise stated. If included, please check the earliest time it is available.

22. Leisure facilities: May be charged for and admission restricted for children.

23. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

24. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

25. LEGOLAND Park Conditions

Guests are admitted to the attraction subject to the regulations that are displayed at the main entrance. Age, height and weight restrictions may apply on some rides. Ride restrictions are posted at individual attractions. Not all rides and attractions and shows may be operational on the day of visit. Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients. Children under 14 must be accompanied by an adult aged over 18 at LEGOLAND Windsor.

Please note if you purchase a Merlin Annual Pass at LEGOLAND Windsor, we will not be liable to refund the cost of the tickets purchase on your Short Breaks package prior to purchasing your Merlin Annual Pass. All prices on all days are subject to change without prior notice.

2 for 1 days, both days must be used within 3 days of your first entry date into LEGOLAND Windsor.

3 for 2 days, both days must be used within 4 days of your first entry date into LEGOLAND Windsor.

4 for 3 days, both days must be used within 5 days of your first entry date into LEGOLAND Windsor.

Kids Go Free tickets: One child goes free for every full paying adult to the park.

LEGOLAND management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, they also reserve the right to require guests to leave the Park at any time.

28. Q-bot Terms and Conditions: · An online reservation may be made for a future date only. If you would like to rent a Q-bot on the day, please do this at the Park. Children under 3 are not required to pay but still count towards the six people allowed on each Q-bot. Please note, for verification purposes, all guests who have a reservation must arrive at the nerve centre together to collect the Q-bot.

At the end of your visit you must return the Q-bot to the Q-bot nerve centre. Failure to return the Q-bot undamaged will mean that your credit or debit card will be charged the non-return fee you agree to pay when you collect the Q-bot.

 Guests are advised that for technical, operational and other reasons beyond our control, any activity, ride or show may be closed or otherwise unavailable at any time. · Certain age, height and weight restrictions apply to some rides and attractions · Children under the age of 14 must be accompanied by an adult aged 16 or over at all times · Q-bot holders may be required to wait to board. Your party may have to split up due to the size of the carriages. · · You will be asked to disembark the attraction after each turn. This does not stop you joining the main queue line to wait. · The Q-bot cannot be mis-used and the ride operator or duty manager's word is final and discussion will not be entered into. · LEGOLAND Windsor Resort cannot be held responsible if there are no queues on the day of your chosen visit. · Q-bots are only valid for rides. It does not include Preferred Parking, restaurants, shows, educational workshops, Climbing Wall, Pirate Goldwash and any other additional charged activities. Please note that the Q-Bot level offered is 'Regular'. The park directly offer 3 levels - regular, express & ultimate. Only 1 ride at a time can be booked. No add-on attractions such Atlantis Submarine Voyage and Boating School can be used with the Q-Bot.

LEGO®, the LEGO® logo and LEGOLAND® are trademarks of the LEGO Group and are here used with special permission. ©2010 the LEGO® Group. All rights reserved.

Holiday Extras Limited, Newingreen, Hythe, Kent, CT21 4JF
Contact us on:
0800 955 5980

Paultons Park and Peppa Pig World

Terms:
We want to offer you the best products and the best service. We aim to consistently exceed your expectations so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Paultons Park entrance tickets. In these booking conditions "We", "us" and "our" means Holiday Extras Limited. "You" and "your" means all persons named on the booking, including anyone added or substituted at a later date.

Once your hotel package for Paultons Short Breaks has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.

All bookings must be made online via the website on the above address or via our Call Centre, or through one of our authorised travel agents. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.

Please note: 2-day tickets must be used on consecutive days and must be used on either the day before or the day after the overnight stay in a hotel.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards. All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

For all bookings your email voucher will serve as proof of payment for both the hotel and Paultons Park. You will need to exchange this confirmation email at Paultons Park at the Group Admission Kiosk. Please take the confirmation email with you.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3. Your contract: A binding contract between us comes into existence when we, or our Call Centre Consultant / your travel agent gives you your booking reference. We will try to solve any disagreements quickly and efficiently. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland or the Republic of Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales or the Republic of Ireland. If proceedings are brought in Scotland or Northern Ireland or the Republic of Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland/ the Republic of Ireland as applicable (but if you do not so choose, English law will apply).

The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your chosen break will be given before you confirm your booking which you may accept or not.

All prices are for pre-booking and include VAT at the current rate of 20%.

4. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.

Any alteration requested within 24 hours of the date of ticket entrance to Paultons Park or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 5.

5. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.

No refund is made for cancellation of bookings within 24 hours of the date of entrance to Paultons Park or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

6. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure;

a change of accommodation to that of a lower official classification or standard
a change of accommodation area
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative Paultons Park short break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions:

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

7. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8.Our Liability to you

We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted break arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
- 'force majeure' as defined in clause 8.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

9. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

10. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfill the physical demands of a theme park break. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. British Citizens do not require a passport or visa for the Pautons Short Breaks Hotel Package we offer. Irish citizens require a full Irish passport to enter the UK. A full Irish passport takes at least 5 weeks to obtain. If you or any member of your party is not a British Citizen or passport holder and are travelling from outside the UK please check passport and visa requirements with the Embassy or Consulate of the UK and any other countries through which you are intending to travel. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK as a result of failure to carry correct documentation.

11. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 8). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

12. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

13. Financial security: For hotel packages with Paultons Park entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

14. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

15. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. Paultons Park is well signed from the M27, basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date road map.

16. Overnight parking: Parking for the night of your stay at the hotel is included in the price as and where indicated, otherwise a parking charge is payable directly to the hotel. Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated.

17. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:

Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.

If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.

In both of the above cases, when giving our rating we also consider:

Feedback we have received from our customers.

Feedback from our own regular visits to the hotels, both on business & as customers.

18. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless otherwise stated).

19. Breakfast: Is not included unless otherwise stated. Where included, please check the earliest time it is available.

20. Leisure facilities: May be charged for and admission restricted for children.

21. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

22. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

Paultons Park Conditions

Paultons Park does not warrant:

The availability and/or quantity of any particular ride(s), device(s) or attraction(s) upon any visit to Paultons Park.

That access shall be given to any particular ride(s), device(s) or attraction(s) upon any visit to Paultons Park.

Exemption from any height or other restriction which may apply from time to time. The opening and closing times of Paultons Park vary from time to time. Queues do occur at certain times and access times to ride(s), device(s) and attraction(s) may vary.

Admission can be refused at the Management's discretion. Due to weather, technical, operational or other reasons, attractions, rides or facilities may be closed, altered, removed or unavailable at any time without prior notice.

Some attractions and rides have limited opening at certain times of year.

Children under the age of 12 MUST be accompanied by an adult aged 18 or over at all times.

No dogs or pets admitted except for fully registered assistance dogs in a harness (proof of registration may be requested).

Extra charge for Go Karts and some coin-operated and seasonal amusements.

Children's height will be measured at Admissions (shoes must be worn). No refunds will be given upon arrival your if child is under 1m and you have purchased a ticket in advance.

Holiday Extras Limited, Newingreen, Hythe, Kent, CT21 4JF
Contact us on:
0800 955 5980

Cadbury's Offer London Attractions

Terms: Terms and conditions apply. Lead price of £88 per person is based on 2 adults and 2 children sharing a family room at the Express Wandsworth Battersea on selected off-peak dates as follows: 4th, 5th 6th, 10th, 11th, 12th, 13th, 17th, 18th and 19th November. Dates are subject to change and availability, once all rooms have been allocated, the date will no longer be valid. Offer is subject to change and availability.

DreamWorks Tours Shreks Adventure London

Terms: The terms and conditions of entry to Shrek's Adventure! London are available at:
http://www.shreksadventure.com/london/terms-and-conditions/

Procedures and Contacts

Purchasers must print their confirmation vouchers/tickets and take it with them. They will then need to take the voucher to the pre-pay ticket holders entrance and ticket holder queue to gain entry to the Attraction. Purchasers who do not present their vouchers on arrival will be refused entry. The voucher is not for re-sale. For tickets purchased online the Purchaser maybe requested to show their credit card that they used to make the purchase when collecting the entry tickets at the Attraction.

All Merlin attractions reserve the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons. In such circumstances, Merlin will offer guests the choice of the following options: (a) accepting the changed arrangements; (b) purchasing an alternative ticket; or (c) cancelling, or accepting the cancellation, in which case the guest will receive a full refund of all monies paid. All Merlin attractions reserve the right to refuse entry without explanation.

Additional Information:
- Guests must arrive within their 15 minute show time and failure to do so may result in an extended wait. Guests are advised to allow enough time to collect their tickets from the Attraction before the show begins.
- Once a booking has been made and the reference issued, it is not possible to amend or transfer the booking.
- Children under the age of 14 must be accompanied by an adult aged 18 or over.
- The Attraction's opening times vary - please check the website www.shreksadventure.com


Holiday Extras

We want to offer you the best products and the best service. We aim to consistently exceed your expectations so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with Shrek's Adventure! London entrance tickets. In these booking conditions "We", "us" and "our" means Holiday Extras Limited. "You" and "your" means all persons named on the booking, including anyone added or substituted at a later date.

Once your hotel package for Shrek's Adventure! London Short Breaks has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Please be advised that one guest per room must be 18 years old or over.

All bookings must be made online via the website on the above address or via our Call Centre, or through one of our authorised travel agents. At the end of the booking process, you are asked to confirm that you have read and agreed with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is non-refundable and does not apply to debit cards. All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

For all bookings your email voucher will serve as proof of payment for both the hotel and Shrek's Adventure! London. You will need to exchange this confirmation email upon entry. Please take the confirmation email with you.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3. Your contract: A binding contract between us comes into existence when we, or our Customer Experience Consultant / your travel agent gives you your booking reference. We will try to solve any disagreements quickly and efficiently. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland or the Republic of Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales or the Republic of Ireland. If proceedings are brought in Scotland or Northern Ireland or the Republic of Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland/ the Republic of Ireland as applicable (but if you do not so choose, English law will apply).

The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your chosen break will be given before you confirm your booking which you may accept or not.
All prices are for pre-booking and include VAT at the current rate of 20%.

4. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.

Any alteration requested within 36 hours of the date of ticket entrance to Shrek's Adventure! London or within 36 hours of the hotel stay is non-amendable, and you will have to pay the cancellation charges set out in clause 5.

5. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.

No refund is made for cancellation of bookings within 36 hours of the date of entrance to Shrek's Adventure! London or within 36 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

You can cancel your booking free of charge before 8pm on the date of purchase, as long as the date of entrance to Shrek's Adventure! London or the hotel stay date is not within 36 hours.

6. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure;

(a) a change of accommodation to that of a lower official classification or standard
(b) a change of accommodation area

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements or
(b) purchasing an alternative short break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions:

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

7. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Our Liability to you: We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means that subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted break arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

(a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
(b) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
(c) 'force majeure' as defined in clause 7.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

9. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

10. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfill the physical demands of a theme park break. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. British Citizens do not require a passport or visa for the Shrek's Adventure! London Short Breaks Hotel Package we offer. Irish citizens require a full Irish passport to enter the UK. A full Irish passport takes at least 5 weeks to obtain. If you or any member of your party is not a British Citizen or passport holder and are travelling from outside the UK please check passport and visa requirements with the Embassy or Consulate of the UK and any other countries through which you are intending to travel. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK as a result of failure to carry correct documentation.

11. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 8). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

12. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

13. Financial security: For hotel packages with Shrek's Adventure! London entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

14. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

15. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. Shrek's Adventure! London is located next to the Coca-Cola London Eye in London and basic directions are also provided on your email voucher. Directions should be used in conjunction with an up to date road map.

16. Overnight parking: Parking for the night of your stay at the hotel is included in the price as and where indicated, otherwise a parking charge is payable directly to the hotel. Parking is always at the vehicle owner's risk. Hotels own car parks are unsecured unless otherwise stated.

17. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:

Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.
If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
In both of the above cases, when giving our rating we also consider:

(a) Feedback we have received from our customers.
(b) Feedback from our own regular visits to the hotels, both on business & as customers.

18. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless otherwise stated).

19. Breakfast: Is included unless otherwise stated.

20. Leisure facilities: If available, may be charged for and admission restricted for children.

21. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

22. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

If you have any further queries regarding your Shrek's Adventure! London Break, please contact us:

Address: Apple Barn, Smeeth, Ashford, TN25 6SS
Email: enquiries@play-and-stay.co.uk
Telephone 0800 9555 980. Calls cost 10p per minute plus network extras.

THORPE PARK

Terms:
We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you're with the best team there is. This section aims to bring important points to your attention.

These booking conditions form the basis of your contract with Holiday Extras Limited. The web site address www.play-and-stay.co.uk is used by Holiday Extras Limited for the promotion of hotels with THORPE PARK Resort entrance tickets.

Once your hotel package for THORPE PARK Resort has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. Making your booking: The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 16 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 16 when the booking is made. For all other hotels besides the THORPE SHARK Hotel one guest per room must be 18 years old or over.

All bookings must be made online via the website (www.play-and-stay.co.uk) or via our Call Centre. At the end of the booking process, you are asked to confirm that you have read and agree with our Booking Conditions. Your booking will be confirmed by a booking reference, we will reconfirm this to you and provide you confirmation by email.

For bookings we will email you a voucher which will serve as proof of payment for both the hotel and THORPE PARK Resort tickets. You will need to print the attached PDF and exchange this confirmation at the Advance Sales Office/Window, located at the main entrance at THORPE PARK Resort to receive your entrance tickets, please take the confirmation email with you. Or if you have a Print at Home tickets, go directly to the turnstiles for an attendant to scan.

Please check your Booking Confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

2. Payment: Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £19.95 (non-refundable). This is not refundable and does not apply to debit cards.

Please note: Play and Stay uses the merchant ID "HX SHORT BREAKS", and this will appear on your bank account statement once you have made your booking and payment has been taken from your account.

3. Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.

Identity verification search: We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

4. The cost of your break: Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up. The price of your chosen package will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your chosen break will be given before you confirm your booking which you may accept or not.

All prices are for pre-booking and include VAT at the current rate of 20%.

5. Changes by you: Should you wish to make any changes to your confirmed break, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. All amendments must be made through Holiday Extras.

Any alteration requested within 24 hours of the date of ticket entrance to THORPE PARK Resort or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6.

6. Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras.

No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to THORPE PARK Resort or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations.

7. Changes and cancellation by us: Occasionally, we have to make changes to and correct errors on websites / brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so.

Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure;


- a change of accommodation to that of a lower official classification or standard
- a change of accommodation area

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative Theme park break from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel, we will pay you compensation (up to a maximum of £20 per person) where appropriate, subject to the following exceptions: Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

8. Force Majeure: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure".

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Our Liability to you
(1) We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about 'fault' above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the fault of the person(s) affected or any member(s) of their party or
- the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
- an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
- the fault of anyone who is not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

Also please note that whilst we endeavour to ensure photographs are appropriate and accurate representations they must not be regarded as contractual.

(3) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

10. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Care Team within 28 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

11. Your Responsibilities: Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theme park break.

12. Conditions of suppliers: Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.

13. Special requests and medical problems: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

14. If you or any member of your party has any medical problem or disability which may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

15. Financial security: For hotel packages with Theme park entrance tickets, we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

16. Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

17. Directions: Please make sure you have directions to your hotel and the hotel's telephone number. Basic directions are provided on your email voucher. Directions should be used in conjunction with an up to date road map.

18. Overnight parking: Parking for the night of your stay at the hotel is included in the price, unless otherwise stated. Parking is always at the vehicle owners risk. Hotels own car parks are unsecured unless otherwise stated. Car Parking at THORPE PARK Resort is charged at £5 per vehicle, per day.

19. Holiday Extras star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings and are based on the following:

- Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of Holiday Extras stars.

- If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.

In both of the above cases, when giving our rating we also consider:

- Feedback we have received from our customers.

- Feedback from our own regular visits to the hotels, both on business & as customers.

20. Standard rooms: All rooms offer a private bathroom with shower and in some cases a bath (unless otherwise stated).

21. Breakfast: Is not included unless otherwise stated. If included, please check the earliest time it is available.

22. Leisure facilities: May be charged for and admission restricted for children.

23. Alarm calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

24. Pre-authorisation at hotel: Please be aware that most hotels will ask you for a credit or debit card against which they can pre-authorise an amount in respect of any extras or other expenses charged to the room. The amount pre-authorised is at the discretion of the hotel and varies widely. In the event that any charges are payable you will be free to pay for these either with the pre-authorised card or by any other acceptable means.

25. MERLIN Park Conditions

Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients.

Guests are admitted to the attraction subject to the regulations that are displayed at the main entrance

All prices on all days are subject to change without prior notice. Please note: if you purchase a Merlin Annual Pass at THORPE PARK Resort, we will not be liable to refund the cost of the tickets purchase on your Short Breaks package.

Whilst the attractions will endeavour to open as many rides and attractions as possible, we reserve the right to alter or change the programme of rides and attractions if necessary.

All information and prices are correct at time of going to press and are subject to change without warning.

Holiday Extras Limited, Newingreen, Hythe, Kent, CT21 4JF
Contact us on:
0800 955 5980